Returns and Refund Policy

At AKKTIVE we want you to be 100% satisfied with your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There are instructions for returns/exchanges on the postcard that was shipped with your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.           You must include the invoice that came in your package.

To start a return, you can contact us at akktive.brand@gmail.com

Unfortunately we are a small company and we can't cover the return shipping. In the case of an exchange we will ship the new item to you for free.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


You can always contact us for any return question at akktive.brand@gmail.com.


 

Akktive was founded by professional athlete and big wave world champion surfer Keala Kennelly, driven by a simple mission: to create high-performance boardshorts for women that match the quality and functionality of men’s boardshorts, with a fit tailored specifically for women.

As a lifelong surfer, Keala Kennelly spent her career wearing men's boardshorts because women’s options were often made from subpar materials, cut poorly, and too short, leading to discomfort and thigh rash. After years of frustration and advocating for better designs within major surf brands, she decided to take matters into her own hands.

At the same time, Keala Kennelly is a proud member of the LGBTQ community and an inspiring activist who has dedicated her life to breaking boundaries. In a world that once said, "Women can't surf big waves," she proved them wrong by becoming the first woman to win an open gender category at the XXL Big Wave awards beating all the best male big wave surfers that year. Akktive embodies that same spirit of defying limits. Our brand challenges the status quo of mainstream surfwear by offering high-performance, comfortable boardshorts designed to empower women to push beyond boundaries and find confidence in every wave they conquer.

Akktive provides durable boardshorts crafted for women of all sizes, from XXS to XXL. Whether you’re surfing, boogie boarding, paddling, kiting, or foiling, our boardshorts are designed to support you in every adventure.